Zebra Service Agreement
If your business needs the highest level of service possible, choose Zebra OneCare Premier for your enterprise devices. With our visibility services and support services, you can select the service components that exactly meet the requirements of your business and employees. Key features include: This basic service offering provides the security you need for all your products and goes beyond the standard warranty: a call brings a zebra trained and certified service technician to your facility. With Genuine Zebra Parts, your on-site service technician quickly resets your Zebra device to the manufacturer`s original specifications and restores your operations to full productivity. Every day, you rely on your Zebra laptops, barcode readers and printers to keep your business running smoothly. Make sure you get the predictable, reliable performance you need to maximize device availability and roi of your Zebra devices with Zebra OneCare Support Services. No matter what level of service you need, there`s a Zebra OneCare service that supports your critical operations and helps improve business outcomes. Zebra OneCare services set the standard for service, support and repair – with experts who speak 17 languages and offer unparalleled support from the manufacturer – after all, no one knows our products better than we do. This value-added service provides the right coverage at the right price for eligible Zebra printers and TC2X mobile devices, including: • New look with improved navigation and a simplified dashboard Technical support is provided by Zebra under the following conditions: VisibilityIQ™ OneCare® is a feature available to customers with a valid Zebra OneCare® TSS. Essential, Select or SV support service contract for TC2X for Zebra mobile computers and scanners.
It is a configurable web-based tool that extends support visibility beyond repair measures and enables a range of repair, technical support, and LifeGuardTM reports. The dynamic dashboard can be customized and customized to provide quick reference colors that indicate the actions that need to be performed in different views. Pre-Device Replacement – Same-Day Delivery of Replacement Device It contains 8 reports that provide customers with an overview of the entire repair lifecycle, technical/non-technical case data, contract information, kpi, and LifeGuardTM for AndroidTM analytics data. The LifeGuard Analytics report ensures that Android devices are protected by providing an inventory view of deployed devices, operating system version, security patch level, threshold settings, and the ability to download and distribute lists of devices that require attention. In addition, the extended support dashboard allows partners to access all the individual data of their end customers through the dashboard. . Comprehensive coverage – if broken, we fix it Covers accidental damage as well as normal wear and tear Every day you rely on your Zebra mobile computers, barcode readers and printers to keep your business running smoothly. Make sure you get the predictable, reliable performance you need to maximize device availability and roi of your Zebra devices with Zebra OneCare Support Services.
In addition to essential support, Zebra OneCare Select offers additional features including: VisibilityIQTM OneCare® cloud-based view for mobile computers and scanners provides visibility for LifeGuard REPAIR, case management, and analytics reportsTM Optimize Zebra device availability and business performance with Zebra OneCare Support Services • New LifeGuard Analytics report to ensure users s work with the latest security updates *Includes all T hurry and work, travel, complete cleaning and adjustment; technical changes and two preventive maintenance checks per year. .